Personal Concierge

Road trips are not limited to just breakdowns. Wouldn't it be nice to have a helping hand when you really need it? Or just to get the scoop on the area you're visiting? Help is always just a call away!

Testimonial

Recovery Services

Designed to assist you in virtually any situation a traveler may encounter.

Lost or Stolen

If your passport, cash, traveler’s checks or credit cards are lost or stolen, we can arrange for emergency cash to be sent to you, cancel your payment cards and also help with the bureaucracy involved in getting your passport or your travel tickets replaced.

Cash Transfer

You may request a cash transfer within limits set by us from time-to-time currently $2,500 (US). The Customer Service Representative will advise you of available locations and, if requested having established sufficient means of payment (generally by means of a credit/debit card), arrange for collection providing location details, telephone number, opening hours and availability. You must have enough available credit on your account to cover the amount of the Emergency Cash requested. Upon verification of the available credit, the Emergency Cash will be awaiting you at one of the over 18,000 locations.

Fulfillment locations:

Medical Emergency*

If you are taken ill, or even if you have lost your usual medication, we can put you in touch with local hospitals or doctors. In any sort of medical emergency, we can get you prompt advice or treatment.

Get Home Fast

In an emergency, we can arrange flights and other transport to get you home as quickly as possible. The amount of the Emergency Airline Ticket will be billed to you through the credit card of your choice and treated as a purchase. The Emergency Airline Ticket must be requested when you call the toll-free number from anywhere in the United States 100 miles or more away from home to report your lost or stolen credit cards. You must be stranded without additional means to pay for your airline ticket, and you must have enough available credit on your account to cover the amount of the airline ticket requested. Upon verification of the available credit, the airline will be contacted and a ticket reserved in your name will be awaiting you at the airline counter. Identification will be required when the ticket is picked up.

Emergency Interpretation

If you’re in a crisis, the last thing you need is communication difficulties. So we supply interpreters who will help you talk to the people around you. You will have access to multi-lingual interpretation service by telephone. A verbal translation to or from English using our Call Centre staff. This service is available only for personal use and not for business. NATIONAL ROADSIDE ASSISTANCE is not responsible for any misinterpretation.

Get a Message Home

We will arrange for you to get a message home to your friends and relatives, letting them know where or how you are, and informing them of the current situation. Members have access to a Customer Service Representative who can arrange for a brief message to be delivered to a friend or relative by telephone, fax or E-mail. From an agreed time the Customer Service Representative will make up to 4 attempts at approximately hourly intervals to convey the message, advising the Member should this fail.

International Dining

We provide Information on restaurants in most major cities that include cuisine, star ratings, directions, pricing and payment methods. You can receive information on restaurants in many locations worldwide. The Customer Service Representative will, where possible and if requested, make a reservation on your behalf with the restaurant and provide details of any reservation number. Members are responsible to the restaurant for settlement of all bills. All reservations are subject to the restaurant’s standard terms and conditions.

Advice is available on the following:

Golf Course Information

Learn approximate course fees, handicap requirements, course details, and contact information for golf courses worldwide. Where possible we will check the availability of tee times (subject to each individual course’s tee reservation policy) and confirm any specific handicap requirements. The Customer Service Representative will if requested and where possible make a reservation with the golf course on the Member’s behalf. All reservations are subject to the golf course’s standard terms and conditions.

Discovery Services

Our service is not just there for when you’re traveling, it can also help organize your leisure activities at home. Designed to offer help, information and inspiration to the time-stressed individual, helping them get the most from their leisure time – before, during and after their travels.

Location Information

We offer useful information such as where to eat, where to stay, how to find out what’s on or even how to fill a rainy day. The Customer Service Representative will, where possible and if requested, make a reservation on behalf of the Member with the restaurant using the Member’s credit or payment card details and provide details of any reservation number. You will be responsible directly to the restaurant for settlement of all bills. All reservations are subject to the restaurant’s standard terms and conditions and NATIONAL ROADSIDE ASSISTANCE will not be responsible for the failure of the service provider to provide any services booked.

Bookings

We can arrange bookings for hotels, car hire, airport transfers and many other services, whether you’re planning your trip or if you’ve already arrived.

Hotel Reservation and Information

We can provide you with advice and assistance for the reservation of hotel accommodation in many locations worldwide. The Customer Service Representative will make a reservation on your behalf with the hotel, if requested, using your preferred credit or debit card details and provide confirmation of any reservation number. You will be responsible directly to the hotel for settlement of all bills. Some hotels may reserve the right to debit your credit or debit card in the event of canceling the reservation or failing to take up the accommodation. All reservations are subject to the hotel’s standard terms and conditions will not be responsible for the failure of the hotel to provide any accommodation that has been booked.

Information can include:

Chauffeur Driven Car Service

In most major cities we can organize chauffeur facilities for airport transfers, meetings and events or for the full duration of a trip. This service is available for all Members who require a privileged service for special journeys. The Customer Service Representative will, if requested, make a reservation on your behalf with the Chauffeur service using your credit or debit card details and provide you with details of any reservation number. The Member will be responsible directly to the service provider for settlement of all bills. All reservations are subject to the service provider’s standard terms and conditions and we will not be responsible for the failure of the service provider to provide any services booked.

Latest News

We can tell you the latest flight departure times, and whether or not there are delays. While you’re away, we’ll update you on the latest sports results, stock market indices or other news from home.

Home from Home

This service will provide up to the minute global news headlines, global and local sports news information and scores (for major cities and towns), and financial news from major cities worldwide.

This information will include:

Life Saver

If you’ve forgotten a birthday or anniversary, or if you suddenly receive news that needs more of a reaction than a phone call, we can arrange for flowers or gifts to be sent on your behalf, wherever you are in the world. In conjunction with a recognized International Florist using a network of worldwide locations we can arrange for the delivery of a selected seasonal flower arrangement or bouquet on your behalf.

The service can include:

Charges: The Member will be advised and be responsible for all transaction costs including handling and delivery with payment by means of a credit or payment card.

Gift Delivery

NATIONAL ROADSIDE ASSISTANCE will arrange for the delivery of a quality gift through selected retailers on behalf of the Member to addresses situated within most major locations worldwide.

The Customer Services Representative will be able to provide advice on:

Tickets for Events

We can arrange tickets for the latest rock concert, or reserve seats for a show. From sporting events through to theatre – the choice is yours.

Hospitality and Event Ticketing

Events covered:

The Member will have access to cultural and sporting events in most major cities worldwide using the services of NATIONAL ROADSIDE ASSISTANCE and approved ticketing agencies. Advice will be available on availability, collection and delivery of tickets. The Customer Service Representative will, if requested, make a reservation on behalf of the Member with the ticketing agent. The cost of tickets, handling fees, applicable taxes and delivery charges (if any) will be debited to the Member’s credit or payment card. All reservations are subject to the ticketing agent’s standard terms and conditions and NATIONAL ROADSIDE ASSISTANCE will not be responsible for the failure of the agency to provide any services that have been booked.

Time for You

We’ll help you plan and organize your leisure time back home, whether you want some ideas for a romantic week-end break, need a dinner reservation, want information on health spas or need to know what’s on for kids during the holidays.

Special Occasions

If you need to plan an event to celebrate a birthday or anniversary - or you simply want to surprise your loved one with a special treat. We’ve got lots of ideas and can help you arrange it all too. For a full copy of our terms and conditions, please write to: Membership Services, 1620 Bond Street, Naperville, IL 60563.

* These services do not replace any insurance, and you will be liable for any associated costs. For a full copy of our terms and conditions, please call the number listed on your membership card. Personal Concierge is a service of NATIONAL ROADSIDE ASSISTANCE, and is not a benefit of Nation Motor Club, Inc. dba Nation Safe Drivers.