Easy to Use

The most important element of your ID card is your National Roadside Assistance® membership number. You’ll need this number to use many of your membership services and benefits.

Testimonial

National Roadside Assistance® provides emergency roadside assistance nationwide through independent contractors for the convenience of its members.

If you need emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada, simply call the toll free number listed on your membership card. This number can be reached 24 hours a day, 7 days a week. We will arrange to dispatch a service truck to you while you are on the phone.

When you call for dispatch service, be prepared to give the customer service representative the following:

We will contact the nearest participating towing facility and then tell you the estimated time of arrival. In some areas there may not be an available contractor. In this case, National Roadside Assistance® will issue you an authorization number, and you will have to contact a facility and we will reimburse you up to $80. The authorization number is required to be eligible for reimbursement.

Most service providers require you or another authorized person to be with the vehicle in order to receive service (unless it is unsafe to do so).

Please cancel your request for service within 5 minutes of the time you called if it is no longer needed by calling us back at the toll free number listed on your membership card.

When the service truck arrives, present your membership card. The service provider may ask for your driver’s license for additional identification.

After service is complete, verify the information on the call slip provided by the service provider and sign it. National Roadside Assistance® will pay the service facility directly for covered dispatch charges. You will be responsible for paying the service facility for any charges not covered.

We have made every effort to ensure that National Roadside Assistance® Emergency Roadside Assistance can function under all conditions. However, during extreme weather conditions, there may be some delay before help can reach you. When such situations exist, we ask you to please be patient. Of course, in some areas there may not be an available contractor. In this case, once National Roadside Assistance® has issued you an authorization number, you will need to contact a facility and we will reimburse you up to $80 (See Roadside Assistance Reimbursement)

National Roadside Assistance® will not accept responsibility for repair or the availability, delivery or installation of parts. All parts used and services provided to you by the contractor must be authorized and paid for by you.

Important

Since all Authorized Service Providers are independent contractors and not agents or employees of National Roadside Assistance® or Nation Motor Club, Inc. dba Nation Safe Drivers, National Roadside Assistance® can assume no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the servicing facility.