Emergency Roadside Assistance Coverage

Types of Vehicles Covered

National Roadside Assistance® provides the ultimate in auto-related services. We offer full road and towing services. Whenever you, your spouse or an associate member has a problem with a disabled car, motorcycle or small truck under one (1) ton capacity, help can be obtained through your National Roadside Assistance® membership.

You can call our toll free number listed on your membership card 24 hours a day to request "dispatch" service and we’ll arrange to send help to your disabled vehicle from a participating facility. The National Roadside Assistance® membership will make payment to the service facility directly for covered dispatch expenses.

This emergency road and tow benefit applies to any non-commercial vehicle you are driving at the time of disablement. Any car owned, leased or borrowed by a member will be covered. Sorry, we do not provide coverage for motorhomes or commercial vehicles.

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Covered Benefits

Car Won’t Start

If your car won’t start, service is available to provide a battery jump and minor roadside adjustments to start the car, even in your driveway.

Flat Tire

A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program’s towing provisions.

Out of Fuel

An emergency fuel supply will be delivered to a member in immediate need. The member must pay for fuel at the current pump price.

Towing Service

If the car can’t be started, towing from the point of disablement will be provided to the destination of the member’s choice. If service is provided through the dispatch network, towing will be limited to 15 miles from the point of disablement. Any expenses incurred beyond the 15-mile limit will be the responsibility of the member, payable directly to their service facility, and are not reimbursable. In either case, service is limited to one tow or service call per disablement.

Car Stuck

If a member’s vehicle is stuck in a ditch, mud or snow, but is accessible from a normally traveled road, service will be given to tow or winch the vehicle.

Dispatch coverage for winching is limited to a 30-minute service call; any expenses incurred beyond a 30-minute dispatch call will be the responsibility of the member, payable directly to the service facility and is not reimbursable.

What Roadside Assistance Coverage Does Not Include

The purpose of the roadside assistance benefit is to provide service in common emergency situations. Coverage does not include:

Please Note